Returns & Warranty

Contact us as soon as possible on 020 0027 9560 or hello@jahra.co.uk. Stock items can be cancelled for a full refund before dispatch. Made-to-order items can be cancelled free of charge until production has started; after that, see section 3.

Under the Consumer Contracts Regulations 2013, you may cancel an online or phone order for standard stock items within 14 days of delivery without giving a reason. Tell us within that period, then return the goods within a further 14 days.

Items must be unused and in their original condition and packaging. You are responsible for the cost of returning them, or we can collect them for a charge we will quote in advance. We may reduce your refund if the item has been used, assembled beyond inspection, or damaged.

Items made to your specification — including selected sizes, colours, fabrics or finishes produced to order, cut carpets and flooring, and bespoke pieces — are exempt from the 14-day cancellation right. This does not affect your rights if the item is faulty or not as described.

Please inspect every item with our team on delivery or fitting and point out any visible damage, defect or wrong specification before they leave. Note it on the delivery paperwork where possible, and email photos to us within 48 hours. This helps us resolve issues quickly.

Every JAHRA order is made to the highest quality standards. If something is faulty, you are protected by the Consumer Rights Act 2015:

• Within 30 days of delivery you can reject the item for a full refund.
• Within 6 months we will repair or replace it; if that fails, you are entitled to a refund.
• After 6 months you may still be entitled to a repair, replacement or partial refund where the fault was present at delivery.

In addition to your legal rights, our warranty covers manufacturing defects in frames, mechanisms and construction, and defects identified on delivery or fitting.

It does not cover normal wear and tear, accidental damage, misuse, fading from sunlight, pets, incorrect cleaning, natural variation in materials, or products moved or altered by anyone other than our team.

Refunds are made to your original payment method within 14 days of us receiving the returned goods (or agreeing your cancellation). Klarna and Clearpay refunds are returned through the provider and your instalment plan is adjusted accordingly.

Call 020 0027 9560, email hello@jahra.co.uk with your order number (JH-XXXXXX), or visit our showroom at 1 Ropewalk Gardens, London E1 1PJ. We will arrange next steps and collection where applicable.