Questions, answered with care.

Your order is accepted the moment you place it. We accept every order. What we then do is confirm your delivery date — for made-to-order pieces this follows production, and we will email you a more accurate date as it approaches. If we need anything to arrange the delivery or fitting (access details, address, parking, product options), we will be in touch, but your order is already accepted.

Every order is prepared to JAHRA's highest quality standards. Products are inspected before dispatch, and made-to-order pieces are checked against the selected size, colour, finish and specification before delivery is arranged.

Available colours and sizes are shown on each product page. Beds may be offered in several UK sizes, while wardrobes may have different width or configuration options. The price shown at checkout reflects the combination selected.

Contact us as soon as possible. Changes depend on whether preparation or production has begun. Made-to-order and personalised products may not be cancellable once work has started, but we will explain the options available for your order.

Made-to-order products receive an estimated delivery date when the order is reviewed. As production progresses, we will send a further email with a more accurate date. Where fitting is included, that update will cover the delivery and fitting arrangements together.

No. An estimated date is our best forecast and may change while a made-to-order piece is being produced. A delivery date is only confirmed once your product is ready and our team has agreed the appointment with you.

Please make sure the address, telephone number and access details are correct. Measure doors, hallways, staircases and lifts so the product can reach its intended room. Tell us before the appointment about parking restrictions, difficult access or anything that may affect delivery or fitting.

Our team will bring the order to the agreed room and complete any fitting included in your order. Please inspect each item with the team and report any visible defect, damage or incorrect specification before they leave whenever possible.

Where included in your confirmed service, our team will remove the product packaging after placement or fitting. Please check your order confirmation for the exact services arranged for your delivery.

Checkout can offer major debit and credit cards, Apple Pay, Google Pay, Klarna and Clearpay, the UK Afterpay service. The methods shown depend on the order, device, eligibility and availability. Buy-now-pay-later services are subject to the provider's approval and terms.

Yes. Payments are securely processed by Stripe, a leading global payment processor. Your payment details are encrypted and handled through Stripe's secure systems; JAHRA does not store your full card details.

You will receive an email after checkout confirming that your order has been accepted. We then arrange and confirm your delivery date. Keep this email for your records, and check your junk folder if it does not arrive within a few minutes.

Warranty support applies to manufacturing defects in JAHRA products, including defects identified during delivery or fitting. It does not cover normal wear, accidental damage, misuse, unsuitable care or changes made by someone other than JAHRA. Your statutory rights are not affected.

Tell the delivery or fitting team immediately if the issue is visible during the appointment. Otherwise, contact us promptly with your order number, a description and clear photographs. Keep the product and packaging until our team advises you what to do next.

We will assess the product and the information supplied. Depending on the issue and your legal rights, the appropriate remedy may be a repair, replacement, replacement part or another suitable resolution.

Follow the care guidance supplied with the product, avoid harsh chemicals and treat spills promptly. Materials such as natural wood, stone, leather and fabric can vary in tone or grain; these natural characteristics are not normally defects.

Yes. Visit JAHRA Luxury Furniture Ltd at 1 Ropewalk Gardens, London E1 1PJ. Appointments are recommended so our team can give you dedicated time and confirm that the pieces or samples you want to see are available.

Call us on 020 0027 9560 or send an enquiry through our contact page. For an existing order, have your order number ready so the team can help you quickly.

Yes. JAHRA offers flooring and carpeting consultations as well as professional fitting. Contact us to discuss measurements, materials, samples and access before a quotation or appointment is confirmed.